Help / Security and your data
Security and your data
Straight answers for dropzone owners on Manifest Desk. If what you need is not here, ask.
Where is my data?
In a Supabase database hosted on AWS in the eu-central-2 region (Zurich, Switzerland). The Desk itself is served by Vercel. Every connection to the Desk and the app is encrypted (HTTPS).
Who at my dropzone can see what?
- Owners see everything.
- Manifest staff run the jump day. They open one jumper's balance at a time. Money totals, reports, the cash drawer and the money log are only for staff you allow.
- Crew see their own loads and pay, and the pilot view. Never balances.
- Papers (licence, membership, insurance, reserve card) show only while the jumper shares them, and never to crew. Medical papers and passports are never shown to a dropzone.
These rules are checked on our servers, not only hidden on screen.
Can Manifest see my data?
Yes. Manifest's admins can open any dropzone's data, to help you and to fix problems.
How do I protect sign-in?
- Everyone signs in with their own account. A staff invite works once and ends after 7 days.
- Owners can turn on two-step sign-in with an authenticator app, and the account holder can require it for every owner.
- Pause a staff member, sign them out of the Desk at once, and see the access history.
- Sign out of all devices is on your account page.
Who changed the money?
The money log lists every money line, who entered it and who approved it. Refunds and adjustments by staff need your supervisor PIN, unless you allowed them, and your name is kept on what you approve.
How are card payments handled?
Through Stripe, on your own Stripe account. In the app, card details go to Stripe through Stripe's own payment form.
What if the internet drops?
The Desk keeps showing the last loads it had. Check-ins, calls, boarding and departures are saved on that computer and sent when the internet is back. Money is never saved for later.
Can I take my data with me?
Yes. Exports are on Reports, the money log and Staff pay, and Download everything under Your data takes it all at once. See the owner guide.
What happens if I leave?
Everything is kept but frozen, read-only, for 90 days. You can sign in, download everything, or come back. After 90 days it is deleted, except the records the law makes us keep, such as signed waivers and payments, which are kept anonymised.
If a jumper deletes their Manifest account, your records of their jumps and payments stay with you, under the name you knew them by.
Still have a question?
Email andre@manifestjump.com. The Privacy Policy and Terms have the full text.