Support

Need a hand with Manifest, the verified digital logbook for skydivers? We’re a small team and we read every message.

Frequently asked questions

How do I log a jump — and does it work without signal?

Tap the log button on your logbook, fill in the details, and save. Logging works fully offline: a jump you save in airplane mode is stored on your device and syncs automatically the next time you have a connection.

What is the Check-in Pass?

It’s a live, scannable QR that opens a web page showing your licence type, currency, jump numbers and gear service status — pulled straight from Manifest so it can’t be edited or faked. Whoever scans it needs no app. Pro members can add the pass to Apple Wallet.

How does jump sign-off and verification work?

Another licensed jumper can sign off your jumps; their name and licence are recorded on each one. Your profile shows your total jumps and your independently verified jumps side by side. Sign-offs are frozen once made.

How do gear service reminders work?

Add your rig, canopy, reserve and AAD with their service dates, and Manifest reminds you before your reserve repack and AAD service fall due. You set the dates; we never override them with assumptions.

What does Manifest Pro include, and is there a trial?

Pro unlocks the full Check-in Pass (credentials vault, emergency contact, Apple Wallet pass), full logbook PDF export, and your season stats. It’s an auto-renewing subscription (monthly or annual) and starts with a free trial. Logging, currency, sign-offs, dropzones, events and community stay free.

How do I manage or cancel my subscription?

Subscriptions are billed through your Apple ID, so you manage them in iOS: Settings → [your name] → Subscriptions → Manifest, where you can change plan or cancel. Cancelling stops the next renewal; you keep Pro until the current period ends. A free trial cancelled before it ends is not charged.

How do I delete my account?

In the app, go to Profile → Delete account (also under Settings). This permanently erases your profile, logbook, gear, listings and events via an automated cascade. It can’t be undone. See our Privacy Policy for what is retained.

How do I report or block someone?

Open the person’s profile or a conversation and use Report or Block. We review reports and remove content or suspend accounts that break our Terms. To report something urgently, email support@jumpmanifest.com.

How do I get the blue verification check?

Verification is free. Upload a credential in your in-app credentials wallet and apply — an authorised admin reviews it. Verification reflects account status; it is not a guarantee of anyone’s skill or certification.

Still stuck?

Email support@jumpmanifest.com and we’ll help. Blue skies.